For your protection, the owner of the credit card must be present to pick up the merchandise.
When you arrive at the store, walk to the parts counter located at the back of the store.
You will be asked for the following:
Your signature acknowledging receipt of the product
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What are factory parts?
Factory parts are original equipment parts from motorcycle manufacturers. These parts are the direct replacement parts for your Honda, Yamaha, Suzuki, Kawasaki, KTM, Polaris, and Can-Am.
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Can my factory parts order be combined with an order on ChaparralMotorsports.com?
Factory parts ship from a separate warehouse. The orders can not be combined with orders placed on ChaparralMotorsports.com.
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When will my order ship?
Orders that contain in-stock items usually ship the same day if received by 1:00pm PT (4:00pm EST).
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How long does delivery take?
Chaparral ships via Ground using UPS and USPS as its carrier to the 48 continental United States.
| Approximate shipping times: |
| California: |
1-2 business days |
| Western US: |
2-4 business days |
| Midwest: |
3-5 business days |
| Eastern US: |
5-7 business days |
Business day means Monday through Friday, except the following holidays: New Years Eve, New Year's Day, Thanksgiving Day, Fourth of July, Christmas Day, Labor Day and Memorial Day.
Air service delivery orders placed before 1:00pm PT will be shipped same day, pending inventory availability.
| Next Day Air: |
Delivered the day after the order is shipped. If the order is shipped on Friday, it will not be delivered until Monday. To guarantee delivery on Saturday, Next Day Saturday Delivery service is required. Saturday Delivery service is an extra charge. Please call customer service at 1-800-732-3648 to inquire about Saturday delivery. |
| 2nd Day Air: |
Delivered 2 days after the order is shipped. If the order is shipped on Friday, it may not be delivered until Tuesday. |
| 3 Day Select: |
Delivered 3 days after the order is shipped. If the order is shipped on Friday, it may not be delivered until Wednesday. |
The free shipping promotion utilizes UPS or USPS for the ground and 2-day air shipping services based on shipping locations. The option to choose which carrier delivers the package is not available. To secure that UPS will be the carrier, please upgrade your shipping to UPS expedited options.
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I cannot find the item I am looking for.
If you are unable to find what you are looking for, please call 1-800-732-3648 and talk to one of our knowledgeable sales representatives.
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How long do backordered items usually take?
Items that are on backorder typically arrive to us in 5-7 business days. Chaparral has shipments arriving daily. To check on the status of your order, call our toll free phone number, 1-800-732-3648, or send us an email.
If by some chance we are unable to fulfill your backorder, orders are canceled after 60 days and notification is sent. You do have the option of extending your backorder by calling or emailing before the cancellation date.
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What is your return policy?
A return form is included on the back of your invoice. Be sure to include a copy of your invoice or packing slip if available and write the reason for each returned item. Freight must be paid by the customer. On each item returned for refund rather than exchange, there will be a 20%restocking fee. There is no restocking charge on an exchange of stocking items; only a reshipment fee of $8.00 applies. Items returned for exchange and refund must be returned within 15 days from receipt date in original and unused condition (unless defective). The parts must be in the original packaging, without damage to the packaging to qualify for a return. Items without original packaging or damaged packaging can not be returned. Excessive delay in returning items may result in a 20% restocking fee.
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What do I do if I receive my order and the package is damaged/missing items?
Chaparral takes every effort to ensure your package arrives in satisfactory condition by using secure packing materials and utilizing reliable couriers. If you should receive a package that is damaged or missing items, please contact Chaparral immediately. Use our toll free number to contact customer service, 1-800-732-3648. Please do not ship the package back to us. Keep the shipping carton and its packing materials. If the shipment has been damaged by UPS, Chaparral will issue a claim with UPS on your behalf
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Do you ship international or APO/FPO orders?
We do ship internationally. All orders are shipped via United States Postal Service. We cannot ship chemicals international or to an APO/FPO. We accept payment in US Funds only. We mail at postage rate card rate for most countries. Please consult your local bank or post office to determine duty or exchange rates.
Please call 1-800-732-3648 or 909-889-1302 to place an international order.
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Will I be charged tax?
California residents are charged sales tax. The current rate is 9%.
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